FAQs

There are so many places to stay in London and we want you to be sure that the Lime Tree is the right one for you. Here are some of the questions we commonly get asked, if you can’t find what you’re looking for here please don’t hesitate to get in touch. We’d be happy to answer any queries you may have.

We want to offer our guests a truly affordable stay in a lovely hotel in one of London’s smartest neighbourhoods.

To make this possible, we focus on getting the basics right and do away with some of the unnecessary add-ons you might be used to seeing in more expensive luxury hotels.

We don’t have:

  • Huge rooms or suites
  • An elevator
  • Air conditioning
  • Fluffy bathrobes and slippers
  • Minibars (although drinks are available downstairs)
  • Luggage porters and room service waiters

We’d hate for you to be disappointed so if these are must-haves then we’d be happy to recommend some other hotels nearby that fit the bill!

Our vibrant casual dining restaurant, The Buttery, serves breakfast, brunch favourites, light lunches and lots of tempting tea and cake.

We often get very busy at the weekends, so we recommend booking a table in advance to avoid disappointment.

All our rates are room-only, we think this is the best way to provide maximum flexibility for our guests.

Breakfast is available in The Buttery from 0730 until 1100 on weekdays and 0800 until 1100 at weekends.

We have an exciting new menu with something for everyone, including classics such as a porridge,  traditional English breakfast, smashed avocado on sourdough and smoked salmon and eggs. We have gluten-free, vegan and vegetarian options too.

Check in is from 14.30 and check out is at 10.30.

We can’t always guarantee a late check out but we will do our very best to accommodate you.

Yes, we have a secure luggage store and you can leave luggage with us on the day of your arrival and / or departure.

Yes, there is complimentary high speed WiFi available throughout the hotel.

Being a historic townhouse with Grade II listing we do not have an elevator. Instead we have lots and lots of stairs! If this is an issue please do let us know at the time of booking.

No we don’t have air conditioning anywhere in the hotel. But hey, this is England and we’re not known for our hot, dry climate!

Yes, our reception is manned 24 hours a day. Please feel free to call us with any issues by dialling 300 on your room phone, at any time of night or day.

We ask you to hand your key in whenever you leave the hotel so we know who is in the building.

The building was constructed in 1834 as a pair of private homes and converted in 1960 into its current form. Although we’ve tried our best to reduce noise carrying from room to room, it is not perfect. The hotel has single-glazed windows so there is also some passing traffic noise. If you are sensitive to noise please let us know, we recommend the top floor rooms furthest from the street and with the least footfall.

We can’t accept responsibility for items left in the hotel after your departure, but we will of course do all we can to ensure anything you leave is returned to you in a timely manner. We will keep found items for three weeks.

Our charming neighbourhood boasts a fantastic array of great eateries, please ask at reception for our local restaurant guide for further information.

Yes, our housekeepers will clean your room every day during your stay. If you would like your room made up we ask you to vacate it by 11.00 for our maids to gain access.

Yes all our guest rooms have phones from which you can make free local and national calls (and of course call reception).

No, unfortunately we cannot provide extra beds or squeeze more people than stipulated into a room. Our biggest rooms accommodate three people.

We love kids but unfortunately we cannot accommodate children under the age of 5 years due to the nature of the building.

No, the hotel is strictly non-smoking throughout (including the garden) and a £150 cleaning fee will be charged to any guest who smokes inside the building.

Please see our contact page for information on how to get to us from all the main London airports, as well as travel information for guests arriving by train, coach and underground.

For car transfers from the airport we recommend Addison Lee (+44 (0) 20 7387 8888) which is one of London’s largest pre-booked taxi firms. You will need to book with them directly for arrival into the UK as they will want to know your flight details. Return journeys to the airport can be organised at reception.

We do not have any private parking. There are a few pay-by-phone parking bays available adjacent to the hotel, and there is a public car park in Semley Place (2 minutes walk away). Parking in central London is expensive, so we normally recommend leaving your car at home.

We are not in the Congestion Charge zone, but we are in the expanded Ultra Low Emission Zone (ULEZ).

We are halfway between Victoria and Sloane Square underground stations, it takes about 5 minutes to walk to either one. We are also very well connected on the bus network.

We don’t offer an in-house laundry service for our guests, however there are local launderettes and dry cleaners who we have worked with for years and we will be happy to recommend.