We are very excited to be able to welcome our guests back to the newly-refurbished Lime Tree, but as you would expect we are making a few changes to make sure both you and our team stay as safe and comfortable as possible, while also ensuring we don’t lose the essence of what makes our hotel a special place to stay.
We have been working hard behind the scenes to make sure we are ready for a safe re-opening for both our team and guests alike. We have reviewed and adjusted our processes in every department, both front and back of house, to ensure we comply with the relevant government Covid Secure guidelines as well as Sawday’s Clean & Safe charter and Visit England’s We’re Good To Go standard, both of which are voluntary codes to encourage best practice for accommodation providers.
We hope this page answers your questions about how things will work, but if you have any concerns or queries, please don’t hesitate to get in touch.
We plan our Covid safety measures in accordance with the latest guidelines set out by the UK government and these are changing frequently. Please check back regularly to see the latest information.
We realise it is difficult to plan anything with much certainty at the moment, so we have reduced our cancellation notice period to just 48 hours until the end of March 2021.
Yes! We will be following the prevailing government rules on social distancing and space our furniture (and ourselves) accordingly. Unfortunately this means we may not be able to do some of the things we normally love to do for you – like carrying bags and holding open doors.
Signage throughout the hotel will remind guests to maintain safe distancing while moving around the building.
In order to keep unnecessary staff-guest interaction to a minimum, we are implementing a contactless check-in procedure. On arrival you will find a welcome pack waiting for you, which will contain your (sanitised) room key, a registration form and useful information such as our local restaurant guide. There will of course always be someone available at reception to assist you if you wish.
To avoid handling cash or cards we will charge the payment card you provided at the time of booking on the day you arrive and a receipt will be emailed to you.
Any extras you have during your stay, including food and drink from The Buttery, can be paid for at the time of ordering using our contactless card payment system.
Absolutely. We’ve always been proud of our scrupulous cleaning, but with Covid in the mix we’re taking things to the next level. As well as following enhanced cleaning regimes in guest bedrooms and bathrooms, our marvellous housekeepers will be regularly cleaning and disinfecting around high-touch points in the public areas, such as door knobs, push plates, light switches and all surfaces in toilets. Rest assured that our cleaning systems will meet or exceed what is required by local government rules.
Our kitchen team will continue their strict cleaning regimes as well as observing social distancing and / or wearing PPE appropriate for the situation.
We also have designated areas for our teams to change before and after working.
We have procedures in place for collecting and washing linens during and after guest stays to avoid cross-contamination.
All bed linen, towels and associated items will be washed at 60C at our laundry supplier’s dedicated facility to ensure they are sanitary.
High-touch textiles which are dry clean-only, for instance cushions and blankets, may be temporarily removed from our rooms.
We will carry out the usual daily housekeeping tasks in guest rooms during your stay. We will only carry out housekeeping while you are out of your room, for obvious reasons.
If you don’t want us to make up your room, or would like a reduced service, please let us know – our housekeepers will be delighted to do as much or as little as you want.
We have every intention of offering as ‘normal’ a breakfast experience as possible in The Buttery, albeit with some noticeable changes.
We will be implementing the latest rules on distancing between tables both inside and in the garden and we will encourage guests to eat in the garden where possible (weather permitting).
Depending on how busy we are during your stay, we may implement staggered breakfast times to ensure all guests can have an enjoyable and safe breakfast. We may also extend our normal breakfast hours to allow more time for guests to have breakfast comfortably.
Orders will be taken at your table and menus will be recycled and replaced with brand new ones after each guest leaves.
Please note we will not be offering breakfast in guest bedrooms.
Hand sanitiser stations will be available in the entrance lobby, at reception and in the restaurant.
As we are all aware, regular hand washing is a critical part of Covid control – please remember that hand sanitiser is only a substitute when proper hand washing with soap and water isn’t an option.
Our teams will be washing their hands regularly throughout their shifts.
Likewise, we would ask you to remember to wash your hands regularly throughout your stay, especially when you return to the hotel from a day or evening out.
We do not expect guests to wear masks or gloves while in the hotel, although we understand that some people may feel more comfortable doing so and you are most welcome to do what works for you.
We would however strongly encourage you to bring a re-usable face mask with you for your trip since these are currently required when using public transport or taxis and may be required by some venues you visit.
The wellbeing of our team is a top priority and we will be carrying out a routine daily health check on all team members. This includes temperature checks and regular welfare chats to make sure everyone is happy and healthy to come to work. No team member with any symptoms of Covid will be allowed to work. Face masks will also be used where necessary to keep both guests and team members safe and comfortable.
We do need to ensure our guests are not a risk to others before coming to the hotel. We will call or email you 48 hours prior to arrival and ask you to complete a simple ‘health check’, to confirm you are not suffering from Covid symptoms.
Please do not come to the hotel if you are feeling unwell or if you or anyone in your household have tested positive for Covid-19 within the last two weeks.
If you feel unwell during your stay, or start to show any symptoms of Covid, such as a temperature, persistent dry cough or loss of taste or smell, please remain in your room and let our team know, so we can make a plan to manage the situation. Do not come into the public areas of the hotel such as the restaurant or reception, where you could mix with other guests or members of our team.
Many of our lovely local independent shops and restaurants have now re-opened and no doubt you will want to get out and explore them.
We are fortunate that our neighbourhood is not a busy one, so it’s easy to walk the surrounding streets without bumping into too many people! The pavements on Elizabeth Street have been temporarily widened, and there are on-street hand sanitiser stations available.
Covid infection rates in London are currently very low and train, tube and bus services are running as usual. However it is obligatory to wear a face mask on public transport until further notice. See www.tfl.gov.uk for more information.
Likewise, black cabs and pre-booked taxi services such as Uber and Addison Lee are operating normally, but passengers are required to wear a face mask when travelling.