We are delighted to be able to welcome our guests back to the newly-refurbished Lime Tree, but as you would expect we are making a few changes to make sure both you and our team stay as safe and comfortable as possible, while also ensuring we don’t lose the essence of what makes our hotel a special place to stay.
We have been working hard behind the scenes to make sure we are ready for a safe re-opening for both our team and guests alike. We have reviewed and adjusted our processes in every department, both front and back of house, to ensure we comply with the relevant government Covid Secure guidelines as well as Sawday’s Clean & Safe charter and Visit England’s We’re Good To Go standard, both of which are voluntary codes to encourage best practice for accommodation providers.
We hope this page answers your questions about how things will work, but if you have any concerns or queries, please don’t hesitate to get in touch.
We plan our Covid safety measures in accordance with the latest guidelines set out by the UK government and these are changing frequently. Please check back regularly to see the latest information.
We realise it is difficult to plan anything with much certainty at the moment, so we have reduced our cancellation notice period to just 48 hours until the end of October 2021.
For the latest advice on visiting us from outside the UK, please see our information page here.
Rules on social distancing were relaxed in the summer and it is no longer required in hospitality settings.
However, we still encourage staff and guests to maintain sensible social distancing where possible as a precaution while moving around the building.
We are maintaining a ‘light touch’ check-in procedure to allow guests to minimise interaction with our staff. On arrival we will have a welcome pack waiting for you, which will contain your room key, a registration form and useful information such as our local restaurant guide. There will of course always be someone available at reception to assist you as much as you wish.
To avoid handling cash or cards we will charge the payment card you provided at the time of booking on the day before you arrive and a receipt will included in your welcome pack.
Any extras you have during your stay, including food and drink from The Buttery, can be paid for at the time of ordering using our contactless card payment system.
Absolutely. We’ve always been proud of our scrupulous cleaning, but with Covid in the mix we’re taking things to the next level. As well as following enhanced cleaning regimes in guest bedrooms and bathrooms, our marvellous housekeepers will be regularly cleaning and disinfecting around high-touch points in the public areas.
Our kitchen team will continue their strict cleaning regimes as well as observing social distancing and / or wearing PPE appropriate for the situation.
We also have designated areas for our teams to change before and after working.
We have procedures in place for collecting and washing linens during and after guest stays to avoid cross-contamination.
All bed linen, towels and associated items will be washed at 60C at our laundry supplier’s dedicated facility to ensure they are sanitary.
We will carry out the usual daily housekeeping tasks in guest rooms during your stay. We will only carry out housekeeping while you are out of your room, for obvious reasons.
If you don’t want us to make up your room, or would like a reduced service, please let us know – our housekeepers will be delighted to do as much or as little as you want.
Since the relaxation of social distancing rules this summer we are able to offer a normal restaurant service and there are no restrictions on the number of people who can sit together.
Hand sanitiser will be available in the entrance lobby, at reception and in the restaurant.
Regular hand washing remains a sensible precaution for Covid control – please remember that hand sanitiser is only a substitute when proper hand washing with soap and water isn’t an option.
Our teams will be washing their hands regularly throughout their shifts.
Likewise, we encourage you to wash their hands regularly throughout your stay, especially when you return to the hotel from a day or evening out.
We do not expect guests to wear masks or gloves while in the hotel, although we understand that some people may feel more comfortable doing so and you are most welcome to do what works for you.
We would however strongly encourage you to bring a re-usable face mask with you for your trip since these are currently required when using public transport or taxis and may be required by some venues you visit.
The wellbeing of our team is a top priority and we will be carrying out a routine daily health check on all team members. No team member with any symptoms of Covid will be allowed to work.
We do need to ensure our guests are not a risk to others before coming to the hotel. We will email you 48 hours prior to arrival and ask you to complete a simple ‘health check’, to confirm you are not suffering from Covid symptoms.
Please do not come to the hotel if you are feeling unwell or if you or anyone in your household has tested positive for Covid-19 within the last two weeks.
If you feel unwell during your stay, or start to show any symptoms of Covid, such as a temperature, persistent dry cough or loss of taste or smell, please remain in your room and let our team know, so we can make a plan to manage the situation. Do not come into the public areas of the hotel such as the restaurant or reception, where you could mix with other guests or members of our team.
Almost all of our lovely local independent shops and restaurants have now re-opened and no doubt you will want to get out and explore them.
We are fortunate that our neighbourhood is not a busy one, so it’s easy to walk the surrounding streets without bumping into too many people! The pavements on Elizabeth Street have been temporarily widened, and there are on-street hand sanitiser stations available.
Train, tube and bus services are running as usual. However it is obligatory to wear a face mask on public transport until further notice. See www.tfl.gov.uk for more information.
Likewise, black cabs and pre-booked taxi services such as Uber and Addison Lee are operating normally, but passengers are required to wear a face mask when travelling.