We are delighted to be able to welcome our guests back to the newly-refurbished Lime Tree, but as you would expect we have made a few changes to make sure both you and our team stay as safe and comfortable as possible, while also ensuring we don’t lose the essence of what makes our hotel a special place to stay.
Happily, almost all Covid-19 restrictions in the UK have been removed and life is pretty much back to normal. However, we totally understand that some of our guests may still be concerned about Covid safety and we encourage everyone visiting us to take whatever precautions they see fit to suit their personal circumstances.
Below are answers to some common Covid-related questions, but if you have any concerns or queries not addressed here, please don’t hesitate to get in touch.
Now that all travel restrictions in the UK have been relaxed we have reverted to our standard cancellation notice period of 7 days. Please see our terms and conditions for full details.
Rules on social distancing have been relaxed and it is no longer required in hotels or restaurants.
Face coverings are no longer mandatory anywhere in London and as such guests and staff are not required to wear face coverings anywhere in the hotel or restaurant.
However, we completely understand that some guests may prefer to wear a face covering at certain times and this is just fine by us! Please do whatever makes you comfortable.
There will be someone available at reception 24 hours per day to assist you as much (or little) as you wish. At check-in we will be here to greet you with a welcome pack which will contain your registration form and useful information about the hotel.
We will charge the payment card you provided at the time of booking on the day before you arrive and a receipt will included in your welcome pack.
Any extras you have during your stay, including food and drink from The Buttery, can be paid for at the time of ordering using our contactless card payment system.
Absolutely. We’ve always been proud of our scrupulous cleaning, but with Covid in the mix we’ve taken things to the next level. As well as following enhanced cleaning regimes in guest bedrooms and bathrooms, our marvellous housekeepers will be regularly cleaning and disinfecting around high-touch points in the public areas such as WCs and doors.
Our kitchen team will continue their strict cleaning regimes as well as wearing PPE appropriate for the situation.
We also have designated areas for our teams to change before and after working.
We have procedures in place for collecting and washing linens during and after guest stays to avoid cross-contamination.
All bed linen, towels and associated items are washed at 60C at our laundry supplier’s dedicated facility to ensure they are sanitary.
We will carry out the usual daily housekeeping tasks in guest rooms during your stay.
If you don’t want us to make up your room, or would like a reduced service, please let us know – our housekeepers will be delighted to do as much or as little as you want.
Since the relaxation of social distancing rules we are able to offer a normal restaurant service and there are no restrictions on the number of people who can sit together.
Hand sanitiser will be available at reception and in the restaurant.
If you feel unwell during your stay, or start to show any symptoms of Covid, please let our team know, so we can help make a plan to manage the situation.
There is currently no legal requirement to self-isolate if you have Covid.
Train, tube and bus services are running as usual and it is no longer obligatory to wear a face mask on public transport, although some people choose to do so voluntarily.
Likewise, black cabs and pre-booked taxi services such as Uber and Addison Lee are operating normally, but please be aware that, due to a shortage of drivers, availability can be patchy at times of peak demand such as morning rush hour.
